Start Date
- June 2026, Apprenticeship, Day
What You Will Study
This apprenticeship meets the need for IT Technicians in our local area. This course provides a structured learning route, helping to upskill those with an interest and basic ability in IT. Roles can include Support Technician, Network Technician or Digital Communications Technician. You will provide support to customers with your systems, by using different tools and methods to problem solve and troubleshoot routine and non-routine problems.
This apprenticeship involves studying a variety of modules in college that help to build the necessary knowledge and skills. Teaching for the course takes place in the college’s state of the art DigiTech Factory, providing you with a hybrid learning environment where IT equipment is provided (which you will use at work), so that you can learn and develop skills ready for the workplace.
Course content includes:
- Architecture and networks
- Remote access and security
- Virtualisation and cloud
- Coding/ diagnostics
- Business processes
You will complete the Information Communications Technician Level 3 apprenticeship standard.
- This apprenticeship involves college attendance and off the job training
- You will also develop your knowledge, skills and behaviours
- You need to have an employer to support your apprenticeship and be employed in a relevant job role
- The typical length of this apprenticeship is 24 months
Contact our Apprenticeships Team to find out when our next course start date is. If you already have an employer for your apprenticeship, or would like more information on how to find an apprenticeship, please click Apply Now.
If you are an employer who is looking to recruit an apprentice or already have someone you would like to enrol onto the apprenticeship course, please contact our Apprenticeships Team on 01603 773365 or email Apprenticeships@ccn.ac.uk to discuss the next steps.
This course is delivered at City College Norwich.
Entry Requirements
- You will need to have achieved GCSE grade 4/C in maths and English (language or literature), or Functional Skills Level 2 in maths and English
- If you have not achieved English or maths at Level 2 (4/C or above at GCSE or Functional Skills Level 2), you will have to attend Functional Skills sessions which will be held on an additional day to your regular college attendance
- In order to enrol onto an apprenticeship, you need to be employed in a relevant job role and undertake a range of tasks which would enable you to complete the qualification
How You Will Be Assessed
Training and assessments are delivered in the workplace and in college. Apprentices will be required to attend college-based sessions as part of their training, whilst also completing off-the-job training, assessments and observations in the workplace.
You must have your portfolio and Functional Skills Level 2 in English and maths in place before you take your End Point Assessments (EPA).
The End Point Assessment (EPA) includes:
- 60-minute professional discussion with an independent assessor, underpinned by your portfolio
- 1,500-word project report and questioning
Course Progression
Upon successful completion of the course, you will be awarded with Information Communications Technician apprenticeship Level 3 standard, eligible to apply for BCS (British Computing Society) and RITTech (professional registration for IT technicians).
The impact of this course can support your progression, which may include continuation onto a Level 4 apprenticeship such as Network Engineer, Cyber Security Technologist, or further software developer programmes.
Where Your Course Can Take You
You will be able to consider further continuation, promotion or development at work or within the wider digital sector/industry. The aim of this course is to prepare you for modern working life within the digital sector.
Fees
Apprenticeship course fees are subject to the age of the apprentice, and the size of the company.
For employers who do not pay the apprenticeship levy and who take on an apprentice who is aged between 16-21 at the start of their apprenticeship, there will be no direct cost and the full training costs will be covered by Government funding.
If the apprentice is aged 22+ the government partially subsidises the training costs and the employer will need to pay 5% of the total fee. In the case of this course, the employer contribution would be £750.
A levy paying company will pay the full cost of the apprenticeship from their levy account, which in this case would be £15,000.
Please note that course fees are paid by the employer and apprentices must not be asked to make a financial contribution toward their training. To discuss apprenticeship course fees in more detail or for more information on recruiting an apprentice, please contact 01603 773365 or Apprenticeships@ccn.ac.uk
